Standard support Plan for Azure

Amit Kumar 6 Reputation points
2023-09-25T07:24:07.31+00:00

Dear All,

I have subscribed standard support for Azure, But the response and the resolution we're getting from Microsoft is very bad and not in a professional manner. I have attached the below is a severity A ticket and its been almost 4-days. And Microsoft (MINDTREE LIMITED) doesn't resolve the issue or help me to fix the issue.

Ref ticket # 2108170060003188.

And same issue resolved by a 3rd party vendor within 20 minutes. and I want to escalate this to Global head of Microsoft.

So, can someone pls give me escalation Matrix.

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