Azure is trying to charge me $0.02 incorrectly and my Microsoft account has become locked because of this. How can I get support?

Question

I was doing an Azure course and there was $200 free Azure credit.

I did not finish the course in time and the credit expired.

On the day, this credit expired, Azure tried charging me $0.02. I do not have any non free services operational in my Azure account . Only an empty subscription which according to the list is free for 12 months.

I tried creating a Azure support case but this is all automated and NEVER gets anywhere except some obscure automatically generated solutions which have no relevance.

The system started sending me demands to pay and update my payment details.

Shortly after, it locked my Azure account.

The it started telling me that my Microsoft account will be suspended unless I pay my past overdue invoice.

Answer 1

Hi Lydia,

Please create a new billing support request using my instructions below.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. Do not click on any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer if the above was useful.

Thanks.

-TP