Backup Mars

Question

The current operation failed due to an internal service error "Invalid input error". Please retry the operation after some time.

This error occurs while still noting that:

1-restart Services

2. Uninstall the Mars agent and reinstall

3: Change the location of vaults.

4-checking proxy and antivirus and excluding csc.exe and obengine.exe.

5: Contact support Microsft with a tell-me-update window with no result

noting that some times the backup process runs and stops when transferring data.

Answer 1

Hi @jihad majed

For details on the exact cause you can check the CBEngine error logs frm C:\Program Files\Microsoft Azure Recovery Service Agent\temp folder.

Additional recommendations

• Go to C:/Windows/Temp and check whether there are more than 60,000 or 65,000 files with the .tmp extension. If there are, delete these files.
• Ensure the machine's date and time match the local time zone.
• Ensure these sites are added to your trusted sites in Internet Explorer.

Troubleshooting MARS backup issue guide has some more recommendations here for your help. https://learn.microsoft.com/en-us/azure/backup/backup-azure-mars-troubleshoot

If this response has answered your query, please 'Accept as Answer'