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All option on Azure portals are grayed out.

bastna 0 Reputation points
2023-09-29T13:46:47.8133333+00:00

Unable to edit "Custom domain names" on my Azure Portal. The user account has a Global administrator role assigned but none of the Enterprise app is editable. All options are greyed out. I would like to remove my custom domain from the portal but no luck.
Tried all online forum suggestions. Any help would be appreciated.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Tech-Hyd-1989 5,816 Reputation points
    2023-10-12T15:19:42.8533333+00:00

    Hi bastna

    If this is a permissions issue, it should throw an error 403 or Insufficient privileges to complete the operation when you click on Custom domain names under azure AD.

    Still i would suggest to check your permissions. Make sure that your Global Administrator account has the necessary permissions to manage custom domain names. You can check this by going to the Azure AD directory in the Azure portal, selecting "Users and groups", and then selecting your Global Administrator account. Under "Directory role", make sure that the "Global administrator" role is selected.

    Also check the Azure AD tenant: Make sure that the Azure AD tenant is healthy and functioning properly.

    If not, I would recommend opening a support ticket with azure AD technical support with the requested traces from the browser while you repro the issue.
    Details here - https://learn.microsoft.com/en-us/azure/azure-web-pubsub/howto-troubleshoot-network-trace#collect-a-network-trace-in-the-browser-browser-based-apps-only

    If this response has answered your query, please 'Accept as Answer'

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