How to sign in to Microsoft Authenticator. When the phone is lost, the authentication code cannot be sent.

Công Đăng Khoa Phạm 20 Reputation points
2023-10-02T13:50:53.02+00:00

I lost my phone. In that phone is my Microsoft Authenticator account. Now I want to sign in to my Microsoft Authenticator account on my new phone but I can't. Because it requires an authentication code in my old phone. What should I do? I can't sign in to Microsoft 365 without a Microsoft Authenticator account. Please help me.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
3,993 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,702 questions
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Accepted answer
  1. Dave Patrick 426.2K Reputation points MVP
    2023-10-02T13:55:24.8533333+00:00

    Sounds like you'll need an account admin to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

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    1 person found this answer helpful.

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  1. Công Đăng Khoa Phạm 20 Reputation points
    2023-10-02T14:09:04.5266667+00:00

    Is there any way for me to contact the account administrator?

    I'd like to message the account admin for help with this issue.

    Thanks