Domain is in another o365 as a tenant

Question

I'm really at a loss here. We recently tried to incorporate our domain into our Office 365 account only to find out it's a tenant on another 365 account. This account was managed by an old MSP that we use to work with. They've long since dissolved and we have no way to reaching anyone with that company anymore. Talking to Office 365 support, they essentially told me to just buy a different domain and that was my only option. After a week of calls, I told them to just forget about it.

Is this right? I understand the security of it but if we can prove without-a-doubt that we own the domain and some unauthorized account has access- we still can't have it removed? If we sell the domain to someone, even they can't use it in Office 365? Just seems way too easy to be given access to someone's domain register, and then snatch their domain by creating an Office 365 account and adding their domain to it, forever. There has to be a process for this type of situation.

Answer 1

@JonnyJonJon

Thank you for posting this in Microsoft Q&A.

As I understand you want to remove one of your domains which is verified in another tenant, and you do not have access to that tenant.

In this situation you will have to contact data protection team. With this team you will have to prove your ownership of the domain and then they can help you in removing the domain from another tenant. Post this domain is removed from another tenant you can verify it in any tenant you want.

You can reach out to the Azure Data Protection team to restore access. 866-807-5850

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

Some other support option include;

AzureSupport

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

azcommunity@microsoft.com

or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

 

Let me know if you have any further question on this.

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