Users are unable to view exchange resources on their outlooks

Question

Users are unable to view exchange resources on their outlooks

Cesar Diaz 0

Users are unable to view exchange resources on their outlooks.

Users can schedule a resource in outlook, but they can't see the availability. The calendar doesn't show on their outlook. All users have reviewer permissions and I've verified that the resources are up and running. They will get an email saying this resource isn't available at this time when trying to book, but how are they supposed to know when it's available if they can't even see it's availability anywhere?

The only way their availability shows, is if I give them full access to the calendar, which should not be the case. They should be able to see availability as a reviewer. I can't find any documentation on this. Everything is so convoluted on these exchange resources documentation.

I've confirmed the resources are showable in the address book and are available for anybody to use. This portion works, again, it's just being able to see the availability of the resource.

Anonymous

2023-10-18T07:59:58.42+00:00

@Cesar Diaz
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If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

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Anonymous

2023-10-18T07:59:58.42+00:00

@Cesar Diaz
I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

Answer 1

Anonymous

Hi @Cesar Diaz

First, just to rule out that you are not having a hybrid deployment.

Try adding additional "free/busy time" permissions.

User's image

Also, when you mentioned "give them full access to the calendar", did you mean "full details"?

User's image

<<Every time we onboard new employees, this should be a standard thing added to their outlook.

If you want to automate this process for new employees, you can create a group in Outlook and add the new employees to the group. Then, you can set the permissions(reviewer) for the group instead of individual users. This way, any new employees added to the group will automatically have access to the resources without you having to manually add them. I hope this helps!

Regards

Shaofan

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Cesar Diaz 0 Reputation points

2023-10-10T20:45:45.25+00:00

Sorry, when I said "full access" I was referring to ownership priveleges.

I've been setting user permissions to "Reviewer" as you had mentioned, but this is the problem. Even as a reviewer, they can't see the availability on their calendars. They can schedule the resource, but they have no idea what's available and when, it just doesn't appear on their outlooks unless they're given ownership privileges, which is not what I want.
Cesar Diaz 0 Reputation points

2023-10-10T20:51:12.4566667+00:00

Regarding the group, I have a group for staff already created that should be applied to all, but when trying to search the group for adding the group as a "reviewer", it does not come up at all. Maybe i'm not looking in the right place regarding this group policy strategy.
Anonymous

2023-10-12T09:00:38.67+00:00

Hi @Cesar Diaz

It seems that it needs to be added manually. try asking the users to manually add the room to their calendar and see if they see availability. you can also check the availability in the Scheduling Assistant.

Also, please provide us with some screenshots of the issue.
Anonymous

2023-10-16T06:07:05.9+00:00

Just wanted to check how this issue is progressing?
Cesar Diaz 0 Reputation points

2023-10-18T20:12:15.7466667+00:00

I located where I would have to manually add the rooms to show their calendars.

Can this be automated or do users have to add the rooms on their own for every room?
Anonymous

2023-10-19T05:21:34.4366667+00:00

Hello @Cesar Diaz Yes, users need to add it manually.

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Users are unable to view exchange resources on their outlooks

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