Dont have access to old authenticator

Question

Dont have access to old authenticator

Soriano, Klein 5

I have another development azure tenant under my account, and previously, I changed my phone and didn't transfer my authenticator in my new phone. Now i dont have access to old authenticator and cannot log in since MFA is enabled on dev tenant.

Navya 17,565 Reputation points Microsoft External Staff

2023-10-13T11:25:46.3466667+00:00

Hi @Soriano, Klein

Following up to see if the below answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Navya 17,565 Reputation points Microsoft External Staff

2023-10-16T11:59:42.43+00:00

Hi@Soriano, Klein
Following up to see if the below answer was helpful. Please remember to "Accept Answer" if answer helped you. This will help us as well as others in the community who might be researching similar questions. if you have any further query do let us know.

1 answer

Your answer

Navya 17,565 Reputation points Microsoft External Staff

2023-10-13T11:25:46.3466667+00:00

Hi @Soriano, Klein

Following up to see if the below answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Navya 17,565 Reputation points Microsoft External Staff

2023-10-16T11:59:42.43+00:00

Hi@Soriano, Klein
Following up to see if the below answer was helpful. Please remember to "Accept Answer" if answer helped you. This will help us as well as others in the community who might be researching similar questions. if you have any further query do let us know.

Answer 1

Hi @Soriano, Klein . Thanks for reaching us.

I understand that you are having trouble logging into development Azure tenant because you changed your phone and did not transfer your authenticator to your new phone. As a result, you do not have access to your old authenticator and cannot log in since MFA is enabled on dev tenant.

Contact your Azure global administrator and ask them to delete MFA authenticator device and request to resetting MFA. The Azure administrator can reset MFA for you. After that you will need to set up MFA again on their new device.

You can ask your Azure global administrator to create a Temporary Access Pass (TAP) to bypass MFA and gain access to the Azure account without requiring MFA. Note that the TAP is a one-time passcode and can only be used for a single login session. After the you have logged in using the TAP, you can remove your old device and set up MFA on their new device. you can follow these steps:

1.Go to the www.office365.com

2.Sign in with the Microsoft account associated with your Azure account.

3.Click on view account -> Security Info -> select Microsoft authenticator under sign-in method -> click on delete to remove the old MFA authenticator device.

4.After removing the old MFA authenticator device, you can add a new device to set up MFA again.

If in case, you are the only Global Administrator of the tenant. In that case you need to reach out to our support via phone (https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2) to create a support ticket and work with Data protection team to get access to the tenant.

For your reference: https://www.joeyverlinden.com/what-happens-if-you-lock-out-your-azure-tenant/
To reach support via phone numbers:https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope this helps. Do let us know if you any further queries.

Thanks,

Navya.

Please remember to "Accept Answer" if answer helped you.

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Dont have access to old authenticator

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