[Migrated from MSDN Exchange Dev] Assigning sent permission for Shared mailbox not working

Question

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[MSDN thread link] Assigning sent permission for Shared mailbox not working

Hi,

successfully configured shared mailbox and assigned users to access, configured full permission and send as permission to the required users but clients cant find the option to send from the shared mailbox. Kindly advise what step have missed

Answer 1

Hi,

In outlook, when you write a new email, Options > From

Then you choose the other mailbox in the from field, and enter the shared mailbox there

In OWA, choose show from then enter the shard mailbox

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Answer 2

Thank you Joyceshan

By default all my sent emails of shared mailbox appearing in regular send box searched few threads and found it should be manually move it which is not good suggestion as multiple users accessing this shared mailbox.

Any feasible suggestion?

Answer 3

HI @Rmartin0000

What version of Exchange is this? With Exch 2013 CU9 and above:

You can follow this:
https://learn.microsoft.com/en-us/exchange/troubleshoot/user-and-shared-mailboxes/sent-mail-is-not-saved

set-mailbox <Shared mailbox name> -MessageCopyForSentAsEnabled $True  

this will put the sent items in the shared mailbox as you want.

If Exch 2010 :

https://learn.microsoft.com/en-us/exchange/troubleshoot/user-and-shared-mailboxes/sent-mail-is-not-saved#exchange-server-2010-service-pack-2-update-rollup-4-or-later-update

Answer 4

Thank you AndyDavid

Using Exchange 10 on premises.
Will follow as advised and let you know the result soon.