How to activate sandbox with an associated alias account

Question

How to activate sandbox with an associated alias account

Sarabpreet Singh Matharu 0

I have one account with an alias associated with it. However, when I activate sandbox, I get a review permissions message. If I click "switch accounts" to the alias email, there is a message to retry again. How can I get the alias email working as it is associated with the same account?

RNareddy 2,265 Reputation points Microsoft External Staff

2023-10-14T13:09:20.1066667+00:00
Hi Sarabpreet Singh Matharu,

Thank you for reaching out to us on the Microsoft Q&A Forum.

Can you please try the following steps:

Please log out of all Microsoft related pages in your browser.

In a private window login with your Microsoft Learn id.

In the Settings page under the Account Management, you will be able to switch between your alias accounts.

If the issue persists, please don't hesitate to reach out to us.
RNareddy 2,265 Reputation points Microsoft External Staff

2023-10-15T13:06:00.35+00:00

Hi Sarabpreet Singh Matharu,

Just checking-in to see if you had a chance to look at my previous comment. Thank you.
RNareddy 2,265 Reputation points Microsoft External Staff

2023-10-16T13:04:24.4666667+00:00

Hi Sarabpreet Singh Matharu,

Just checking-in to see if you had a chance to look at my previous comment. Thank you.

2 answers

Your answer

RNareddy 2,265 Reputation points Microsoft External Staff

2023-10-14T13:09:20.1066667+00:00

Hi Sarabpreet Singh Matharu,

Thank you for reaching out to us on the Microsoft Q&A Forum.

Can you please try the following steps:

Please log out of all Microsoft related pages in your browser.

In a private window login with your Microsoft Learn id.

In the Settings page under the Account Management, you will be able to switch between your alias accounts.

If the issue persists, please don't hesitate to reach out to us.
RNareddy 2,265 Reputation points Microsoft External Staff

2023-10-15T13:06:00.35+00:00

Hi Sarabpreet Singh Matharu,

Just checking-in to see if you had a chance to look at my previous comment. Thank you.
RNareddy 2,265 Reputation points Microsoft External Staff

2023-10-16T13:04:24.4666667+00:00

Hi Sarabpreet Singh Matharu,

Just checking-in to see if you had a chance to look at my previous comment. Thank you.

Answer 1

Sarabpreet Singh Matharu 0

"In the Settings page under the Account Management, you will be able to switch between your alias accounts."

I dont see the option to switch

RNareddy 2,265 Reputation points Microsoft External Staff

2023-10-17T11:47:41.3066667+00:00

Hi Sarabpreet Singh Matharu,

Here I have posted a snapshot of the Account Management. Please reach out to us if you have any more questions.

Thank you.
Sarabpreet Singh Matharu 0 Reputation points

2023-10-17T19:06:16.17+00:00

As I said earlier , there is no linked account , only alias .
RNareddy 2,265 Reputation points Microsoft External Staff

2023-10-18T08:47:41.5266667+00:00

We apologize for the delay, we are checking this issue internally and we will get back to you soon.

Answer 2

RNareddy 2,265 Microsoft External Staff

Hi Sarabpreet Singh Matharu,

Much appreciate your patience!

The issue is fixed now and live in production. Tested with legacy Hotmail account that has a primary outlook alias.

We hope that the information provided has been helpful to you! If so, please accept the answer by clicking the Accept Answer on the post.

Share via

How to activate sandbox with an associated alias account

2 answers

Your answer