Intune enrolled android device wipe with work profile

Laurynas Zenevicius 1 Reputation point
2019-11-15T15:35:56.79+00:00

Hey all,

I have started to work with intunes and successfully enrolled several test devices with Android Enterprise and work profile.
for iOS I could test device wipe, and had no issue. Can someone guide me how to wipe Android device with Android Enterprise policy and work profile in place.

Wipe button in this case is grayed out.

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  1. Jan Ketil Skanke 96 Reputation points MVP
    2020-03-17T14:38:55.093+00:00

    You can only retire a device using Android Enterprise Work Profile. This is by design. A device using Work Profile is per definition a personal device. A retire of this device would delete the Work Profile in place, while at the same time allowing the user to keep app personal data untouched. Also in this scenario the user will have his privacy protected.

    Regarding iOS if you actually use what is called User Enrollement for iOS with a federated apple id, you would see the same issue. Only retire would be possible, not a full device wipe.

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  2. Jay Williams 1 Reputation point Microsoft Employee
    2019-11-17T05:34:31.367+00:00

    Do the Android devices show up as Corporate Owned? Sounds like they maybe weren't enrolled fully-managed.

    https://learn.microsoft.com/en-us/intune/enrollment/android-fully-managed-enroll

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