Change Notifications Subscription Request to /communications/CallRecords resource is failing with 500 Internal Server Error with below response

Question

Change Notifications Subscription Request to /communications/CallRecords resource is failing with 500 Internal Server Error with below response

Priyanka Pande 0

{
    "error": {
        "code": "ExtensionError",
        "message": "Operation: Create; Exception: [Status Code: InternalServerError; Reason: An unknown error was encountered.]",
        "innerError": {
            "date": "2023-10-13T10:41:51",
            "request-id": "d34e07f6-f262-4d11-a0aa-33488916b8e6",
            "client-request-id": "d34e07f6-f262-4d11-a0aa-33488916b8e6"
        }
    }
}

I am able to create subscription for other resource like Groups with same notification url.
Also, I have correct Permissions: Application Permissions for Call Records Resource in my registered app.

Prasad-MSFT 10,471 Reputation points Microsoft External Staff Moderator

2023-10-17T05:45:11.3866667+00:00
Priyanka Pande Thanks for raising your issue. We will check this from our end and will update you accordingly. In the meantime could you please check below suggestions:

Check the server logs: If you have access to the server logs, they might contain more detailed information about what went wrong. Look for any error messages or exceptions that occurred around the time you made the request.

Retry the operation: Sometimes, server errors are temporary and can be resolved by simply retrying the operation.

Check the server's health: If you're using a third-party server, check its status page or contact its support team to see if there are any known issues.

The error code 500 corresponds to "Internal error encountered while performing the required operation" as per the response codes provided in the context. This means that the error is not on your end but on the server's end.
globaladmin 0 Reputation points

2023-10-17T07:58:52.7466667+00:00

Thanks @Prasad-MSFT

I am not sure about how to check server logs. Can we access them from somewhere?
I have registered an app and was calling the Graph APIs from postman.

Also, do we need paid azure subscription or teams license to subscribe to callrecords resource?

Also I am facing same issue since a week. So doesn't look like temporary one.
I am able to subscribe for Groups Resource. So doesn't look like server health issue too.
Prasad-MSFT 10,471 Reputation points Microsoft External Staff Moderator

2023-10-17T08:59:59.12+00:00

We tried to repro the same by subscribing to same resource to get change notification and it worked perfectly fine at our end.

Also, you don't need any paid azure subscription or teams license to subscribe to callRecords resource.

globaladmin 0

Weird.
I have the read permissions for call records resource too. This is what I am getting in token.

  "roles": [
    "OnlineMeetings.Read.All",
    "User.ReadWrite.All",
    "Group.Read.All",
    "CallEvents.Read.All",
    "CallRecords.Read.All",
    "CallRecord-PstnCalls.Read.All",
    "User.Read.All",
    "OnlineMeetingTranscript.Read.All"
  ],

I do not have access to logs.
Will you be able to trace the error using request id?

 "request-id": "a4adcee4-b41b-4c38-8acc-fcafedf13c89",
            "client-request-id": "a4adcee4-b41b-4c38-8acc-fcafedf13c89"

globaladmin 0 Reputation points

2023-10-17T09:56:06.06+00:00

Also, for response to validation of the notification url, we need to return the validation token as plaint text with 200 ok response right?
I am able to subscribe to Groups Resource. So I think the validation of notification url is working finr.
globaladmin 0 Reputation points

2023-10-17T10:45:39.03+00:00

@Prasad-MSFT
Can some one please help with tracing the error ?
We are stuck due to this.
globaladmin 0 Reputation points

2023-10-18T05:32:57.7+00:00
@Prasad-MSFT Can you please help in tracing the logs using the request id or client-request-id?

"request-id": "a4adcee4-b41b-4c38-8acc-fcafedf13c89", "client-request-id": "a4adcee4-b41b-4c38-8acc-fcafedf13c89"
Prasad-MSFT 10,471 Reputation points Microsoft External Staff Moderator

2023-10-18T06:31:17.3233333+00:00

globaladmin- thanks for sharing the client id and timestamp. We will check this at our end and will update you.
globaladmin 0 Reputation points

2023-10-19T04:45:37.9833333+00:00

@Prasad-MSFT Did you get a chance to check this ?
Prasad-MSFT 10,471 Reputation points Microsoft External Staff Moderator

2023-10-23T05:45:27.19+00:00

At the moment, we have not received any updates from the engineering team. However, we are actively communicating with them to stay updated on the progress. As soon as we receive any updates from them, we will notify you in this thread. Thank you!
Prasad-MSFT 10,471 Reputation points Microsoft External Staff Moderator

2024-12-27T11:12:37+00:00

Priyanka Pande, globaladmin there has been several changes/fixes implemented. Kindly let us know if you are still experiencing any difficulties, and we will be happy to assist further.