Hi @Karina P ,
Welcome to our forum!
Looks like your encounter the issue about Outlook and printer. In order to further confirm the issue, please provide more information about your case:
1.Did you receive any error? If so, please provide a screenshot of it for our better research. (In order to avoid the privacy leakage, please remember to hide your personal information.)
2.Does this issue occur recently? If so, have you done any specific operations before that?
On the other hand, it's suggested that you could refer to the official article to troubleshooting:
Fix printer connection and printing problems in Windows
In addition, i notice that you want to create an email address for your printer, you could check your printer's manual and contact the printer's technical support.
Hope the above help!
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