I can't get the 6 digit auth code on entering the Microsoft Authenticator App

Question

I get a page with an 8 digit one time password code.

Don't know what to do next to get the aithenticator code.

Answer 1

What problem are you having? New phone? If so you can restore from an authenticator cloud backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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Answer 2

if set up properly, the login website display the code. you then open the authenticator app on you device, it should have a popup asking for the code. you can click on the check for notifications.

if the authenticator app does not popup the notification to enter the code, then the cloud account is not registered on the device. To register the account on the device, you will need an alternate authentication method, either a different device or option.