I have an old Microsoft account which I dont have access to anymore

Question

Hey, I once had an Microsoft account when working in my old company. Unfortunately I dont have access to this email address anymore and have this new account. I just passed an exam and I cant see it on my profile. Now I am afraid, the certificate is linked to my old account. Is it possible to merge these two accounts so that this account will be the main and only one?

Thank you for your help!

Best regards

Nina

Answer 1

Hi @Nina Scheuerl ,

Microsoft Certification / Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:

It's possible to ask questions by clicking on "Get Started" -> "Ask a Question"

Microsoft Training & Support

Microsoft Certification - Transcript - Missing Exams or Certificates

Microsoft Certification - Missing Badge

Microsoft Certification - Profile/MCID Assistance

Microsoft Certification - Profile/Account Linking

Pearson VUE Support:

Pearson VUE - Customer Service

Pearson VUE - Chat

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Regards

Andreas Baumgarten