I have an old Microsoft account which I dont have access to anymore

Nina Scheuerl 0 Reputation points

Hey, I once had an Microsoft account when working in my old company. Unfortunately I dont have access to this email address anymore and have this new account. I just passed an exam and I cant see it on my profile. Now I am afraid, the certificate is linked to my old account. Is it possible to merge these two accounts so that this account will be the main and only one?

Thank you for your help!

Best regards


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  1. Andreas Baumgarten 98,626 Reputation points MVP

    Hi @Nina Scheuerl ,

    Microsoft Certification / Exams is currently not supported in the Q&A forums.

    Maybe one of the links is helpful:

    Microsoft Training & Certification is supported on their own forums:

    It's possible to ask questions by clicking on "Get Started" -> "Ask a Question"

    Microsoft Training & Support

    Microsoft Certification - Transcript - Missing Exams or Certificates

    Microsoft Certification - Missing Badge

    Microsoft Certification - Profile/MCID Assistance

    Microsoft Certification - Profile/Account Linking

    Pearson VUE Support:

    Pearson VUE - Customer Service

    Pearson VUE - Chat

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)


    Andreas Baumgarten

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