Can't restore email from deleted item

Handian Sudianto 4,166 Reputation points


I have an user where if we move email from deleted email, the email always back to deleted folder also for new incoming mail always stored on deleted item. On the outlook there are no any rule exist.

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  1. Jarvis Sun-MSFT 10,096 Reputation points Microsoft Vendor

    Hi @Handian Sudianto ,

    Welcome to our Q&A forum!

    Regarding your issue, below are some suggestions:

    1.Please login and verify if it still happens in Outlook Web App (OWA). Double check if there are any rules listed.

    2.Go to Outlook client, File > Options > Advanced > Outlook start and exit and check the box Start Outlook in this folder set to Inbox. As below:

    User's image

    1. Try to remove and reconfigure the user account and profile to see if the problem preexists.

    If none of above works, kindly provide the detailed version of your Outlook client.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

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