Hi @Pam L ,
Welcome to our forum!
Looks like your case is more related to Viva Engage, based on my research, i found an article may be helpful to you: Edit your communications in Viva Engage.
If the above doesn't help, it's suggested that you could post your case in dedicated forum for Viva Engage for more professional help.
Thanks for your understanding and hope your issue would be resolved soon.
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