Unable to connect using SMB after turning on Windows Hello

Howard Tanner 0 Reputation points
2023-10-26T11:50:45.2533333+00:00

I have a small network at home with a laptop and four desktops. Every PC has Windows 11 Pro 22H2 except for one desktop which has Windows 10 Pro. Each is fully updated. The PC's are all configured to allow SMB connections using a user ID and password. Since I'm an administrator on all the machines, I can use the default drive shares Windows creates (i.e. \\PC01\C$). And since I use the same user ID and password for each PC, the networking is seamless.

That is, it was seamless until I turned on Windows Hello on my Windows 11 Pro laptop to start using passkeys. Once I did that, I'm unable to connect to the laptop from any of the desktops. I'm prompted for my user and password even though my user and password are the same on both machines. I've tried entering my password and I've also tried entering my PIN as the password, and neither gives me a connection.

Event Viewer on the laptop shows Event ID 4625 which is an authentication failure. This is only since I turned on Windows Hello on the laptop. Connecting from the laptop to any of the desktops works seamlessly, as it always did.

My understanding is this problem has existed since 2015. Does Microsoft have any confirmation of this issue, or a solution in the works?

Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
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Windows Network
Windows Network
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Network: A group of devices that communicate either wirelessly or via a physical connection.
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