How to reset Admin Role

Emili Singleterry-Matthai 0 Reputation points

We terminated the previous employee with Admin roles and now we are unable to add new employees or connect our printer.

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Outlook Management
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  1. Haoyan Xue_MSFT 14,531 Reputation points Microsoft Vendor

    Hi @Emili Singleterry-Matthai ,

    If you want to assign a new admin role to new employees in your organization. Here are some steps you can follow:

    In the Microsoft 365 admin center, you can go to Role assignments, and then select any role to open its detail pane. Select the Permissions tab to view the detailed list of what admins assigned that role have permissions to do. Select the Assigned or Assigned admins tab to add users to roles.

    User's image

    For more detail information,please refer to:

    If he is not already a user in your organization, you can add new user and assign licenses/role at the same time,Here are steps:

    1. Go to the admin center at
    2. Select Add user. You can select either the Add user button at the top of the page or in the Users tab under Your organization.
    3. In the Set up the basics pane, fill in the basic user information, and then select Next.
      • Name Fill in the first and last name, display name, and username.
        • Domain Choose the domain for the user's account. For example, if the user's username is Jakob, and the domain is, they'll sign in by using
          • Automatically create a password Choose to use the autogenerated password or to create your own strong password for the user.
            • The user must change their password after 90 days. Or you can choose to Require this user to change their password when they first sign in.
              • Choose whether you want to send the password in email when the user is added.
                • Send password in email upon completion - Choose whether you want to send the password in email when the user is added.
    4. In the Assign product licenses pane, select the location and the appropriate license for the user. If you don't have any licenses available, you can still add a user and buy additional licenses. Expand Apps and select or deselect apps to limit the apps the user has a license for. Select Next.
    5. In the Optional settings pane, expand Roles to make this user an admin. Expand Profile info to add additional information about the user.
    6. Select Next, review your new user's settings, make any changes you like, then select Finish adding, then Close.

    For more detail information,please refer to:

    Hope the information can help you. And if there have any unclear or misunderstanding, please feel free to post back and we’ll continue to help you all the time! Your understanding and patience will be highly appreciated! Hope you have a good day and keep safe!

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