Unable to raise support request on Help+Support on Microsoft support

Nishigandha Lad 60 Reputation points

I want to raise a ticket on Microsoft support regarding certification issue but unable to do so.
Error messageScreenshot 2023-10-27 110715

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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Accepted answer
  1. Shweta Mathur 22,646 Reputation points Microsoft Employee

    Hi @Nishigandha Lad ,

    Thanks for reaching out.

    Please refer https://learn.microsoft.com/en-us/answers/questions/1377925/issue-while-logging-in-to-azure-entra-portal-aadst to understand the issue and its resolution.

    Hope this will help.



    Please remember to "Accept Answer" if answer helped you.

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  1. Andreas Baumgarten 77,651 Reputation points MVP

    Hi @Nishigandha Lad ,

    the error message is pointing to a non existing user in the Azure Tenant you are trying to logon with.

    ... because the user account is not a member of tenant ...

    Maybe it's possible to try a different user that exist in the Azure Tenant?

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards Andreas Baumgarten