Unable to add external user to Shared Channel

rahul 20 Reputation points

Hi Team,

I am trying to add external user with different domain, but that user email id is not listing, i have followed all the steps mentioned to configure for cross tenant and B2B configuration, still user is not listing.

Microsoft Entra External ID
Microsoft Entra External ID
A modern identity solution for securing access to customer, citizen and partner-facing apps and services. It is the converged platform of Azure AD External Identities B2B and B2C. Replaces Azure Active Directory External Identities.
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  1. Navya 1,040 Reputation points Microsoft Vendor

    Hi @rahul ,

    Thank you for sharing the steps you took to configure cross-tenant and B2B configuration.

    I understand that you are using B2B direct connect as you provide the steps. To enable B2B direct connect, both your organization and the external organization must mutually enable it by configuring inbound and outbound cross-tenant access settings. Ensure that your external organization allows direct B2B connections. If not, this is the reason why the user's email ID is not listed.

    You can use B2B collaboration to add external user to Shared Channel. Your organizations will have to invite external organizations as guest users to your tenant. Guest users must accept your invitation before you can see them on your list.

    Hope this helps. Do let us know if you any further queries.



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