Troubleshooting frequent computer crashes, unable to turn on "send optional data to Microsoft"

Question

My computer has been crashing at least once a day, if not more. I suspect it may be due to the Windows 11 build beta, but I am unable to turn on "send optional data to Microsoft" to confirm. I have attempted troubleshooting with no success. The event log displays generic errors, and I have tried removing different components to prevent the crashes. When the crashes do occur, the computer locks up completely and requires a hard power-off, as there is no response from the keyboard or mouse. The screen freezes, and there is no blue screen. Upon starting the computer again, it restarts as if nothing happened.

Answer 1

Hello,

Try check if press "Ctrl+Alt+Del" together when the machine hangs. If press "Ctrl+Alt+Del" together can open task manager, check which process is unresponsive and end that task.

Hard drive, RAM, video card, or another hardware can also cause a computer to lock up. Try update drivers, check if there is driver confliction, and uninstall 3rd party anti-virus softwares.

To report an issue to Microsoft at any time, use the Feedback Hub app. To learn more, see Send feedback to Microsoft with the Feedback Hub app:

Send feedback to Microsoft with the Feedback Hub app - Microsoft Support