Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
6,748 questions
Troubleshooting frequent computer crashes, unable to turn on "send optional data to Microsoft"
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BlitzKC
0
Reputation points
My computer has been crashing at least once a day, if not more. I suspect it may be due to the Windows 11 build beta, but I am unable to turn on "send optional data to Microsoft" to confirm. I have attempted troubleshooting with no success. The event log displays generic errors, and I have tried removing different components to prevent the crashes. When the crashes do occur, the computer locks up completely and requires a hard power-off, as there is no response from the keyboard or mouse. The screen freezes, and there is no blue screen. Upon starting the computer again, it restarts as if nothing happened.