SCCM BitLocker Policy troubleshooting

Question

I'm having issues enabling Bitlocker through SCCM BitLocker Policy. The MBAM\Admin logs show the following error message:

Unable to connect to the MBAM Recovery and Hardware service. Error code: -2147024809

Has anyone encountered this error before, and do you have any suggestions for resolving it?

Answer 1

Hi, @jamar clow

Thank you for posting in Microsoft Q&A forum.

The error message indicates that the MBAM Client is unable to connect to the MBAM Recovery and Hardware service. This error can occur if the MBAM Recovery and Hardware service is not running or if there is a network connectivity issue between the MBAM Client and the MBAM Recovery and Hardware service. You can try the following steps to resolve this issue:

1. Verify that the MBAM Recovery and Hardware service is running on the server. If the service is not running, start the service and try again.
2. Verify that the MBAM Client can communicate with the MBAM Recovery and Hardware service, check the network connectivity between the MBAM Client and the MBAM Recovery and Hardware service.
3. Verify that the MBAM Recovery and Hardware service is configured correctly.

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