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I have emails that can only be found by using the search box. It then shows that it's in my inbox but when I turn off the search, it's not there (yes, when I search, I have it searching only the inbox and nothing else).
Please kindly understand that discussing questions in the forum here is only supported but not phone support. According to your description, i understand that you have some issues about search and emails in Inbox. For our better research, please provide more information about your case:
- In order to further confirm if the issue is related to Outlook client, it's suggested that you could log in to web mail and check if the emails are in Inbox.
- What's the version of your Outlook? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.
In terms of Outlook, we can change the search scope and when we place the cursor on an email in the search results, we will show where the message is located. Please confirm if the emails is in Inbox.
Based on the above, if you confirm the email is in Inbox but you cannot find it, considering the impact of the view and filter, please try the following steps:
2.Change the filter.
Hope to help you!
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