AD Provisioning Writeback to SAP SuccessFactors - Issues with User Conversion

Question

Dear Community,

one of our customers set up the AzureAD Writeback to SAP SuccessFactors for attributes like email, telefone and upn/username. This is working as expected.

Now they are facing issues with user conversion from previously Contingent Workers (CW) to regular internal employees. The process in SuccessFactors is to terminate the Contingent Worker User Record completely and then add a new internal employee the following month. There is no Concurrent Employment - they are two separate user records in SF with two separate personIdExternal - which is our primary and only matching attribute used in the Provisioning Service and is matched with the employeeId field.

On AD onPrem side the new personId of SuccessFactors is written in the employeeId field for the newly created internal employee record.

However, the Provisioning Job is still updating the old, terminated Contigent Worker record - even though the matching attributes (employeeId) has changed. My guess is, that there is another attribute stored in AD, which the Provisioning Service is using - like the perPersonUuid.

We can't get the Service to update the new, correct User Recrod. See a screenshot below from the Log.

Any advice on this?

Thank you!

Sebastian

Answer 1

Sebastian, have you found a solution?

Answer 2

Hi Sebastian,

Have you found a solution?