Authenticator App not working outside of Soth Africa

Olwethu Obidience Skosana 0 Reputation points


I have users based in South Africa but often travel outside of the country i.e America, England etc

So now these users are having issues as the authenticator app does not work when they are overseas.

The Default sign method on Azure is the Authenticator App; the alternative method, it's a South African Cellphone Number.


Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
4,475 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. JimmySalian-2011 38,861 Reputation points

    Hi Olwethu,

    Please check and it seems like you have Auth App included in the Conditional Access Policy so will suggest you to exclude this -

    Hope this helps.



    Please Accept the answer if the information helped you. This will help us and others in the community as well.