name changed to object ID in teams

Teresa Porter Ward 0

The name changed to object ID for a few employees. We have not done anything different. I understand that this is a known issue but what is the long term solution? If we remove the SIP like some Microsoft employees has suggested in other chats, doesn't this take away their voicemail to the user's mailbox? I have not seen a permanent solution to this problem yet. We have tried to clear cache and cookies on a few computers but this does not fix the issue.

thank you,

1 answer

LiweiTian-MSFT 21,615 Reputation points Microsoft Vendor

2023-11-01T02:44:22.82+00:00

Hi @Teresa Porter Ward

According to our research, there are other users on the forum experiencing the same issue. You can try to solve it using powershell command:
get-csonlineuser -Identity <upn of user> | Grant-CsTeamsUpgradePolicy -Policyname UpgradeToTeams

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LiweiTian-MSFT 21,615 Reputation points Microsoft Vendor

2023-11-03T02:43:26.5566667+00:00

Hi @Teresa Porter Ward

I am checking the status of this case. Please let us know if you would like further assistance.
Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!

LiweiTian-MSFT 21,615 Reputation points Microsoft Vendor

2023-11-06T05:58:35.6866667+00:00

Hi @Teresa Porter Ward

I am checking the status of this case. Please let us know if you would like further assistance.
Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!

Teresa Porter Ward 0 Reputation points

2023-11-06T14:31:44.7033333+00:00

this workaround worked. thank you

LiweiTian-MSFT 21,615 Reputation points Microsoft Vendor

2023-11-08T01:05:45.0333333+00:00

Hi @Teresa Porter Ward

If the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!

LiweiTian-MSFT 21,615 Reputation points Microsoft Vendor

2023-11-09T05:39:12.7766667+00:00

Hi @Teresa Porter Ward

If the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!

LiweiTian-MSFT 21,615 Reputation points Microsoft Vendor

2023-11-15T06:36:50.7566667+00:00

Hi @Teresa Porter Ward

If the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!
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name changed to object ID in teams

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