Can't pay the Billing Invoice (Unexpected Azure Billing Spike) - Need Help!

Hamza 0

Hi, I recently used Azure to do a data engineering project, and used several services and one of them was User Key Vault where I stored credentials. To my surprise, I've been hit with a $500+ bill for this service. I never thought that this service would cost that much, as it's not VM. Now unfortunately I don't have that amount in my bank account, so I cannot pay the bill. I need some advice on what might have gone wrong. Can you share any insights, tips, or suggestions on how to handle this situation? Thanks in advance!

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Bruce (SqlWork.com) 67,916 Reputation points

2023-10-31T22:00:19.1933333+00:00

see the pricing :

https://azure.microsoft.com/en-us/pricing/details/key-vault/

maybe you generated a lot of keys.
Hamza 0 Reputation points

2023-11-01T22:15:21.2466667+00:00

I don't think so, I only added 2 keys that I've used when connecting my local SQL Server to Azure using the Data Factory service.
Hamza 0 Reputation points

2023-11-11T15:45:41.6466667+00:00

Hi @SadiqhAhmed-MSFT ! Thank you for your answer, I did raise a support ticket but I get "Expedited Refund limit reached" and when I click Submit a support request I get the same form I completed before to submit this support request! Do you know any other solution to contact the support ?
SadiqhAhmed-MSFT 47,271 Reputation points Microsoft Employee

2023-11-13T06:26:57.66+00:00

@Hamza Can you follow the instructions from this post - https://learn.microsoft.com/en-us/answers/questions/1423494/azure-portal-refund-request-doesnt-work-it-shows-a and let us know how it goes.
SadiqhAhmed-MSFT 47,271 Reputation points Microsoft Employee

2023-11-14T09:56:46.8133333+00:00

@Hamza Have you had a chance to see the previous response? If the suggestions were helpful, click “Accept Answer” and Up-Vote. Feel free to reach out to us if you've additional questions in this regard.
SadiqhAhmed-MSFT 47,271 Reputation points Microsoft Employee

2023-11-15T10:39:12.7766667+00:00

@Hamza We haven't heard back from you, so we will now close this issue. If this remains an issue, please reply and we will gladly continue the discussion.
Hamza 0 Reputation points

2023-11-15T14:40:59.9966667+00:00

@SadiqhAhmed-MSFT Hello Ahmed! Thank you your answer really helped in my case. The instructions from the post were working and I got a reimbursement successfully!

However, the answers in this post are comments so I can't click on "Accept Answer" as they aren't Answers😅
SadiqhAhmed-MSFT 47,271 Reputation points Microsoft Employee

2023-11-16T16:47:50.0466667+00:00

@Hamza Thanks for the update and glad to know you received the refund.

FYI: I have edited my post and converted the comment as answer. Kindly, do "Accept Answer" and up-vote it

1 answer

SadiqhAhmed-MSFT 47,271 Reputation points Microsoft Employee

2023-11-03T14:23:01.09+00:00

@Hamza IMO, your best bet would be to contact Azure billing team by raising a support ticket. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

https://azure.microsoft.com/en-us/support/plans/

EDIT:

Can you follow the instructions from this post - https://learn.microsoft.com/en-us/answers/questions/1423494/azure-portal-refund-request-doesnt-work-it-shows-a to file a refund and let us know how it goes.

If the response helped, do "Accept Answer" and up-vote it
Please sign in to rate this answer.
Hamza 0 Reputation points

2023-11-15T14:42:50.1533333+00:00

For those having the same problem as me, you can check and follow the steps discussed in this post: https://learn.microsoft.com/en-us/answers/questions/1423494/azure-portal-refund-request-doesnt-work-it-shows-a

And then, you're gonna talk with a Support Engineer either via the phone or mail. Thank you @SadiqhAhmed-MSFT for your help!
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Can't pay the Billing Invoice (Unexpected Azure Billing Spike) - Need Help!

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