Custom domain names force MX record to Microsoft services

Ahmed 0 Reputation points
2023-11-01T08:23:32.11+00:00

I've domain tecfy.co and subdomain emp.tecfy.co

  • DNS managed by GoDaddy
  • tecfy.co has configured with Azure Exchange for emails. (via MX record on GoDaddy)
  • emp.tecfy.co configured to Hostinger email server (via MX record on GoDaddy)

at this point the address on emp.tecfy.co was receiving emails successfully.

after adding emp.tecfy.co to "Microsoft Entra ID -> Custom domain names" the addresses on emp.tecfy.co stop receiving emails from Microsoft emails but it's receiving email successfully from other email provider like Gmail.

the error message is: Your message to reem@emp.tecfy.co couldn't be delivered. reem wasn't found at emp.tecfy.co.

before adding emp.tecfy.co to "Custom domain names"

CaseStatusFrom ahmed@live.com to reem@emp.tecfy.coSuccessFrom ahmed@gmail.com to reem@emp.tecfy.coSuccessAfter adding emp.tecfy.co to "Custom domain names"

Header 1Header 2From ahmed@live.com to reem@emp.tecfy.coFailedFrom ahmed@gmail.com to reem@emp.tecfy.coSuccess

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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