how to get my 2fa on my other phone

rolandas rasauskas 0 Reputation points

so i got the app and setup varius accounts to use the 2fa thingy but then my phone got bricked and i cant turn it on so i got a spare phone and tried to install the app again but when i opened it and signed in i cant see any other apps i used for it and now i cant get into any of my accounts that were setup with 2fa on my other phone please help i cant log onto important accounts

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
4,466 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Dave Patrick 416.3K Reputation points MVP

    You can restore from an authenticator cloud backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.


    --please don't forget to close up the thread here by marking answer if the reply is helpful--

    0 comments No comments