SuccessFactors to Microsoft Entra ID User Provisioning mail to [email] not working

Peter Munt 0

I have created an employee in SuccessFactors and he is provisioned in Microsoft as a User however the email address has not come across. The Microsoft Entra ID User Provisioning log show the data and it appears correct - for example the Telephone number and the mail - but the mail is not on my user record. Why ?

Screenshot 2023-11-03 122705

Screenshot 2023-11-03 122749

Screenshot 2023-11-03 122839

Peter Munt 0 Reputation points

2023-11-07T07:11:04.9166667+00:00

are my tags not enough to get to the right people that might know ?
JamesTran-MSFT 36,651 Reputation points Microsoft Employee

2023-11-28T21:20:17.3366667+00:00

@Peter Munt

I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

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Peter Munt 0 Reputation points

2023-11-29T01:30:18.2733333+00:00

Hi James & Shweta

thanks for your answers.

I had set up an Azure trial so that I could test scenarios without affecting our corporate Azure system.

So the scenario I have is that SAP SuccessFactors will be the source of truth for Employee records. I wanted to see if I could get a SAP SuccessFactors Employee details into Azure/Entra via automatic user provisioning - this was successful. Next I wanted to see if I could get the SAP SuccessFactors Employee's corporate email address into Azure as the UserPrincipalName - the main reason being that if we had 2 employees with the same name - John Smith - then how would Azure handle that - I see that it cannot without the use of an internal number but when I create the record in SuccessFactors, I can create a John.Smth@mybusiness.com and a John.Smith2@mybusiness.com - and I was hoping that the SuccessFactors email address that I assign can be set as the Azure UserPrincipalName.

Is what I am proposing out of the ordinary or do you have any suggestions on how this can be achieved ?.

1 answer

Shweta Mathur 29,941 Reputation points Microsoft Employee

2023-11-07T10:40:22.67+00:00

Hi @Peter Munt

Thanks for reaching out.

SuccessFactors to Micrsoft Entra ID mail attribute is not directly supported in user provisioning.

The mail attribute is linked to M365 license, and when M365 license has been assigned to user using dynamic group or lifecycle workflow, then a mailbox is automatically provisioned for the user and the assigned UPN value is used to set to the mail attribute.

Alternatively, if you're attempting to configure a personal email in the user profile, please make use of the "otherMails" attribute.

Hope this will help.

Thanks,

Shweta

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Peter Munt 0 Reputation points

2023-11-08T08:18:06.9466667+00:00

Hi

this is an email address that has come from SAP SuccessFactors - correctly it seems. You can see that email address in the 1st screenshot of Microsoft Entra. So Entra knows the source value ( [mail] from successfactors ) and knows the target value (email) - the screenshot clearly shows it has the correct email address but yet it does not save the record correctly.

Shweta Mathur 29,941 Reputation points Microsoft Employee

2023-11-08T11:57:31.03+00:00

Peter Munt

This seems to be personal mail id. Did you try to set this in "othermails" attribute.

Also, as mentioned, Micrsoft Entra automatically provisioned the mail attribute with upn when license has been assigned to the user.
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