Outlook in ipad cannot change account. It say Your device is managed by your organization, while this is personal ipad.

cookies ^_^ 0 Reputation points
2023-11-03T04:56:38.11+00:00

Can’t add account. Your device is managed by your organization,

this is my personal ipad

I previously install outlook and intune and add my work email

then i want to add university account, it say I cannot because this managed by organisation

Ive quit for 2 months cannot access any email for click any remove

Outlook
Outlook
A family of Microsoft email and calendar products.
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Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. Crystal-MSFT 36,756 Reputation points Microsoft Vendor
    2023-11-03T07:51:21.96+00:00

    @cookies ^_^, Thanks for posting in Q&A. From the message, it seems the device is managed by Intune.

    To remove this, please check if there's company portal or management profile on the device. If yes, unenroll the device in company portal and remove the management profile.

    https://learn.microsoft.com/en-us/troubleshoot/mem/intune/device-enrollment/profile-installation-failed#scenario-3

    However, if the device is not enrolled in Intune, but the issue still persists, it can be that there are app protection policy or app configuration policy applied to work account. So when you access outlook via the work account before, the policy was applied to outlook which block personal account access. You can remove outlook, and reinstall it again, then only sign in personal account to see if it can work..

    Please try the above suggestion and if there's any update, feel free to let us know.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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