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In MS Teams I belong to my home organisation plus an External organisation as a guest. I can use my home organisation fine and it often asks me to login via the MS Authenticator App.
However when I try to log into the External Organisation, It tries to send me a code via Authenticator, but it doesn't appear on my phone. Also there is no option to receive a call or text So I can no longer log in to that organisation. The external company used to appear listed as an account on my Authenticator app, but has now gone.
I've tried to leave the external organisation, but to do that it asks me to authenticate, which I cant do!
How can I log in, or leave the Organisation, when Autenticator wont work? Or how can I get authenticator workign again?
FYI: I've seen this issue raised in 2 - 3 places over a few years, but no solution has been given.
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I do not want to use authenticate app - it is too complicated and takes time. It is just a waste of time. It would be appreciated if you solve it in a. different way
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Hi @Humphreys, Oliver (EPLWG)
Based on your description, you can try to sign in to Teams online using a browser like Chrome or Edge and see if you can access your account.
Otherwise, could you provide the relevant error message or screenshot when Authenticator won't work? Here are some possible solutions when logging in to Teams with the Authenticator that you can try:
Hope the above information is helpful for you!
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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Hi @Humphreys, Oliver (EPLWG)
Is there any progress on this issue?
If the reply is helpful, please click "Accept Answer" as an answer. It will help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!
Hi, No this didn't help. The problem is with accessing an external Organisation. I can log into my own account without issue. I've tried all the steps you have suggested - actually I think the external organisation account being removed from my Authenticator App is what caused the issue in the first place!
To remove external organization account from Authenticator App, firstly you need to remove the guest account from your Microsoft account settings. To do this, go to myaccount.microsoft.com/organizations and sign in with your Microsoft account. Then, select the guest account you want to remove and click on Remove. Next, you need to delete the account from the Microsoft Authenticator app on your device. To do this, open the app and select the account you want to delete. Then, select Settings and Remove account. If you don’t see the Settings option, you may need to tap and hold the account tile until a menu appears.
Hi, This doesn't work. As mentioned in the original question. I can't leave the external organisation because I can't authenticate for it. I can't Authenticate for it because I've already been logged out of the External organisations account on the Authenticator App.
You can try to contact Global Customer Service phone numbers to solve the issue. Thanks for your understanding and patience.
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Same problem, your answer is generic and don´t solve the problem.
This one is possible the reason of the problem from the first place.
"Delete all accounts from the Authenticator app and log in to your account again using the Device Registration option in the app settings."