Restricted tenant and restrcited Services

Yaroslav Kulikovskikh 20

Dear All,

I registered in Azure in for the first time (as a private user, using my old prive account). After initiating a Free plan, and registering, I found out that my former employer Organization is still likened to my newly created account (via Subscriptions menu). After leaving this organization, I cannot use anymore any Services as well as not able to file a support ticket even I am always a member of "Restricted tenant".

Any ideas how to overcome this? How can I file support ticket if not via "Help and support" menu that is not available for me anymore?

interaction required2

Akhilesh Vallamkonda 10,410 Reputation points Microsoft Vendor

2023-11-07T13:23:24.6133333+00:00
Hi @Yaroslav Kulikovskikh

Thank you for reaching us!
apologize for the inconvenience caused to you that you are unable to accessing Azure services and filing support ticket.
I acknowledge that you’re facing trouble with your Azure account because it’s still linked to your former employer’s organization. If you see subscriptions that are linked to your former employer’s organization, it means that your account is still linked to that organization.

If you have global Administrator or a User Administrator role you can resolve this issue by remove the subscription from your account associated with your former employer's organization from the Subscriptions menu by following below steps.

Sign into the Azure portal using your personal account.

Navigate to the Subscriptions menu.

Find the subscription associated with your former employer's organization.

Click on the subscription and select the "Access control (IAM)" option from the subscription menu.

In the Access control (IAM) menu, you will see a list of users and roles associated with the subscription.

Find your former employer's organization in the list and remove it from the subscription.

If you don't have access to the remove the subscription your employer Organization admin can help you on this.

To discuss about the error screen shot which you have attached it shows an error AADSTS16000 it might be do not have any directory associated with your Azure account for more information about error detail please check here.

I hope this Information helps! If you have any further questions, please feel free to ask.

Thanks,
Akhilesh.
Yaroslav Kulikovskikh 20 Reputation points

2023-11-07T13:53:33.2333333+00:00

Thanks for the reply. Unfortunately, this is not the Issue raised - by the time filing this post I have already removed association with the previous organization. However, the Issue mentioned was fixed by itself - new "Default Tenant" has been created by itself. Now the Issue is that my newly filed free subscription seems to be filed to my previous employer and I am not qualified to access these free services anymore. What a pity.

Accepted answer

Akhilesh Vallamkonda 10,410 Reputation points Microsoft Vendor

2023-11-08T11:24:15.0633333+00:00

Hi @Yaroslav Kulikovskikh

Thank you for reaching us!

I am glad to hear that your issue is fixed. Based on your explanation, it seems that there may have been an issue with the registration of your free subscription. If your free subscription may have been filed under your previous employer's account Azure free subscription might not accessible after removing association with previous organization. Also, it might be the below reasons.

Previously if You have already used up your free trial subscription and it might has expired, or you have switched to a different Azure directory that does not have your free subscription.

I hope this Answer helps! If you have any further questions, please feel free to ask.

Reference: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-disabled

Thanks,
Akhilesh.

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