I have Azure Credits, but they are not reflected in my account.

Question

I have Azure Credits, but they are not reflected in my account. I got them as a part of my MLSA program but I am unable to utilize them although I was able to activate the credits and got a confirmation email regarding the same.

Answer 1

@Kajal Lochab

Sorry to hear you aren't seeing your credits reflected in your account. The best course of action; however, help you resolve your issue is to create an Azure Billing support request. This way, a support engineer can work directly with you with access to your subscription and provide the best possible solution.

You can create an Azure Billing support request by following these steps: ...

1. Sign into the Azure portal.
2. Search for "Help + support" in the search bar.
3. Select "Help + support" from the search results.
4. Select "New support request".
5. Select "Billing" as the issue type.
6. Fill out the required information and submit the request.

Answer 2

Hi Kajal,

Did you try to claim your credits?

1. Sign in to the nonprofit portal (https://nonprofit.microsoft.com) 
2. Click on the “Azure credits” button in the middle 
3. Follow the wizard to claim your credit  
4. After you submit your claim, you will receive an email informing you that your account has been created How to add the sponsorship subscription to Azure account after claiming

Cited from https://batsch-group-inc.helpscoutdocs.com/article/240-how-to-setup-your-azure-subscription#:~:text=Sign%20in%20to%20Azure%20using,Microsoft%20Azure%20Sponsorship%E2%80%9D%3B%20select%20that

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If this is helpful please accept answer.