Help w tech-stack needed to build an email helper app

Arash Farahani 0 Reputation points

Hello. I got recently came across a long-time existed problem of a business which I think can be solved w recent platforms introduced by Microsoft such as Co-pilot, Semantic Kernel, and Power Platform. So the problem is there is an e-commerce business which heavily relies on offline sales such as phone calls and emails. There are lots of emails received on a daily basis and an intelligent system is needed to prioritize emails and extract useful information out of them. I am a bit new to Microsoft Platforms but so far based on my research it appears that there can be integrations w these tools that handles the job and there is no need to do them from scratch. I would be great to hear your thoughts about the tools and integrations I can use for tackling this problem.



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  1. SokiGuo-MSFT 18,901 Reputation points Microsoft Vendor

    Hi @Arash Farahani

    Welcome to our forum! Looks like your problem is about using other Microsoft platforms. Please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, it's suggested to post your issue on dedicated forum for more professional help.

    Microsoft 365 Copilot:

    Semantic Kernel:

    Power Platform:

    Hope this helps!

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