question

RUDYMATHEW-2561 avatar image
0 Votes"
RUDYMATHEW-2561 asked Crystal-MSFT commented

iPod/iPhone not in device list

I have setup Intune and have successfully added 25 iPads. Now as I try to add our school owned iPods and iPhones, they will not show up under devices. If I run a report, it finds them. I am unable to add these devices to any groups because of this.

intune-enrollment
· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@RUDYMATHEW-2561, From your description, I know the ipads and iphone are not under device in Intune.

To check our issue, could you provide the following information to us?
1. Which enrollment method we use?
https://docs.microsoft.com/en-us/mem/intune/enrollment/device-enrollment#iosipados-enrollment-methods
2. How did we add the devices into Intune? Could you get screen shots of the steps we did?
Note: To protect our information, please hide privacy information when we provide the screen shot.

If there's anything unclear, feel free to let us know.

0 Votes 0 ·

@RUDYMATHEW-2561, Hope things going well? I am writing to see if we can provide the information to us. If there's anything unclear, feel free to let us know.

0 Votes 0 ·

0 Answers