Help removing an account from the authenticator without being able to use the authenticator

Rhian McGrory 20 Reputation points

About a month ago, I got a new phone,so I had to sign in to all the apps. I have a roblox account which was connected to the authenticator, but when I tried signing in, it asked me to use the authenticator, but I had to roblox option in the app, so I cannot sign into roblox. Any response would be greatly appreciated.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 415.8K Reputation points MVP

    You can restore from an authenticator cloud backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.


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