Your current subscription is not eligible for Public Switched Telephony Network (PSTN) and SMS products.

Jhayvee Al Niño Velasquez 0 Reputation points

Good day.

I need to use the feature to send SMS. I have the problem when I want to use Telephony and SMS>Phone Numbers in Azure Communication Services.

I first made a free account, immediately upgraded to pay-as-you-go, then made the resource.image_2023-11-06_220017069

I then made another subscription, moved the resource, same happens.
Here is my billing properties for the subscription.


Subcription ID : ********-cab73 (Only sharing the last 5 characters)

Please help me on what I need to do.

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
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  1. VenkateshDodda-MSFT 14,206 Reputation points Microsoft Employee

    @Jhayvee Al Niño Velasquez Thanks for your patience on this.

    Based on shared information, I have looked at the backend logs, I see that your subscription billing address is in Philippines (PH) and you are trying to acquire phone numbers in US(United states) and AE (United Arab Emirates) regions which is not allowed.

    If you want to purchase the phone number in US region then your subscription billing need in any of the below listed countries.

    User's image

    Note: Billing country cannot be changed as mentioned in the documentation here.

    Please refer to this public documentation, to know more about Country/regional availability of telephone numbers and subscription eligibility. As per the investigations PH billing address is not supported to purchase any phone number now.

    The workaround or the solution is to create a new subscription accordingly in which country phone number you want to purchase.
    Feel free to reach back to me if you have any further questions on this,