Other Team members cannot see my screen when I do share screen

Question

Other team members cannot see my screen content when I screen share with them. They only see a blank screen!

Any advice?

Answer 1

Hi @Terence Tom

Based on your description, here are some possible solutions that you can try:

• Make sure that your Teams app is updated to the latest version.
• Try disabling the GPU hardware acceleration option in Teams settings. This option may cause some compatibility issues with your graphics card or driver.
• Try lowering your screen resolution before sharing your screen. A high resolution may cause some performance issues or glitches when screen sharing.
• Try using the Teams web app instead of the desktop app. The web app may have fewer bugs or issues than the desktop app.
• Try clearing the Teams cache from your device.

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