Factory reset phone, and it seems like I just lost my password and codes backup

Fabian Quintero Rodriguez 0 Reputation points

I made a backup with my passwords and two-factor authentication codes, and linked it with a working outlook mail address. After the phone setup I reinstalled the app, logged in into the authenticator app with said working outlook address, and went to the app settings, and clicked the switch for "cloud backup" or something like that. I expected to get my codes and passwords back, but they aren't there, and I don't know what to do.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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