Outlook asking for password, gives error when clicking "Need Password" dialog

Aaron Larson 1 Reputation point

I have tried troubleshooting this the best I could. Added new profile, remove office cache, ran both quick repair and online repair. Tried to repair on the email account in account settings but repair is not an option. Opened Word and signed out, restarted workstation and then signed back in. Error only happens in Outlook.

I am able to sign on another device with the same credentials and I have no issue.


Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
2,708 questions
A family of Microsoft email and calendar products.
2,209 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Faery Fu-MSFT 14,331 Reputation points Microsoft Vendor

    Hi @Aaron Larson ,

    I understand that you have attempted some troubleshooting and from my research this is a known issue, and the Microsoft 365 team is investigating the issue by analyzing logs provided by some affected users.

    Some of the scenarios that receive the error Something went wrong [1001] are related to security software causing impact on the WAM plug-in (AAD.BrokerPlugin). For more information, see: Can't sign in to Microsoft 365 desktop applications.

    If this issue continues, please open a support ticket in the M365 Admin Portal.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.