how to fix return bad return status on requestPurchaseAsync(storeId)

Jean-François Faure 0

In JavaScript, the code to purchase an in-app item is:

	storeContext.requestPurchaseAsync(storeId).done(function (result) {
		if (result.extendedError) {
			inAppTools.Error(result.extendedError);
				return;
			}
// The Store module to purchase is not loaded and the  extendedError = 0 and the result.Status = 2

the result.status is 2, value which is not listed in the status codes error. The default message recommanded by microsoft in this cas is: "Product was not purchased due to an unknown error ." I do not find any message from Microsoft that says the purchase protocol has been modified. Where could be the error ? Knowing the storeID has been checked and is correct? Thank you for your help.

Roy Li - MSFT 33,491 Reputation points Microsoft Vendor

2023-11-09T03:44:44.3866667+00:00

Based on the document for StorePurchaseResult Class and StorePurchaseStatus Enum, when you get StorePurchaseStatus -2, it means The purchase request did not succeed.
Jean-François Faure 0 Reputation points

2023-11-10T09:39:28.9133333+00:00

Thank you for your help.

The result.Status is equal to 2 (not -2). Also, the page of the store where the purchase is made is not reached.

Why? While the store correctly communicates price, title and purchase ID to the app.
Roy Li - MSFT 33,491 Reputation points Microsoft Vendor

2023-11-10T09:58:21.7833333+00:00

There is no -2 code for StorePurchaseStatus Enum, when I say StorePurchaseStatus -2, it means StorePurchaseStatus: 2. The explanation for this error code: The purchase request did not succeed.

There might be different reason for this. You could check the status for your add-on on the dashboard first to make sure it's active.
Jean-François Faure 0 Reputation points

2023-11-10T10:17:50.3166667+00:00

OK, thank you for your explanation. I just re-check the additional component. It is active and its ID (9P5P4XSM45Z1) is indeed the one retrieved by the Binding.List() function. Where can I do further research?

Thank you again for your help.
Jean-François Faure 0 Reputation points

2023-11-10T10:35:56.0066667+00:00

OK, thank you for your explanation. I just re-check the additional component. It is active and its ID (9P5P4XSM45Z1) is indeed the one retrieved by the Binding.List() function. Where can I do further research?

Thank you again for your help.
Roy Li - MSFT 33,491 Reputation points Microsoft Vendor

2023-11-15T05:42:18.1266667+00:00

Could you please check if this happens on only one user or it happens to all users?
Jean-François Faure 0 Reputation points

2023-11-15T16:44:57.2833333+00:00

Thank you. This is happening to several users but also to several of my apps that previously worked fine.
Roy Li - MSFT 33,491 Reputation points Microsoft Vendor

2023-11-16T01:32:38.04+00:00

You might need to talk with the store team to check this behavior. Please open a free support ticket here: Contact Us. Go to Contact us tab , find Non-Technical Support - Dashboard and choose SUBMIT AN INCIDENT.

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