Unable to access company account and authenticator app

samantha.lee 0 Reputation points
2023-11-09T01:52:45.6666667+00:00

Our ex-colleague is the only global administrator and authenticator of our Company account. We have failed to log in now due to a lack of authentication code. We tried to download the authenticator app and proceed, but it seems the authentication code is only available to match our ex-colleague's phone. We wonder whether any possible methods to log in to our Company account. Please advise any direct support email account from Microsoft to solve the above issues for us.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 418.2K Reputation points MVP
    2023-11-09T02:00:45.8866667+00:00

    You'll need an account admin to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

    If you are the admin then you can reach out to 365 global customer service here.
    https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    --please don't forget to close up the thread here by marking answer if the reply is helpful--

  2. samantha.lee 0 Reputation points
    2023-11-09T02:47:59.29+00:00

    According to what you said "You'll need an account admin to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.", I tried to log in that account and they requested for authentication code.