My phone is not working I need to get a passcode to log in

Ke'isha Dartez 0 Reputation points

My phone is not working, I need to get the passcode to be able to log in to the Microsoft account

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 415.8K Reputation points MVP

    Sounds like you'll need an account admin to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

    If you are the admin then you can reach out to 365 global customer service here.

    --please don't forget to close up the thread here by marking answer if the reply is helpful--

  2. Philippe Levesque 5,261 Reputation points MVP

    You can use another method to authenticate in case of trouble if you have an alternate email configured or a phone number for a SMS.

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