Request to resolve the account access issue asap before my DP-203 exam scheduled on November 28th.

Sri Subhash Pathuri 20 Reputation points

Good Morning,

I am Sri Subhash Pathuri and may have used these below emails earlier to get certifications from Microsoft. I get discounts from my work email.
Work email:
Personal emails:,

  • I have passed the Azure fundamentals exam and passed it in July 2022 and at that time this was my account certification id: 993679989. I have also attached the certification as an attachment. Regarding this certification I was receiving emails to

Recently, when i tried to register for the exam through my work discount through and added my profile details with ( I was not able to schedule an exam with pearsonVue for Azure Data Engineering Associate DP-203. They said that they would only handle the payment part and for accounts I need to post a question here.

Next when I tried to recover my microsoft learn account with this email: ( . The learn portal forced me to create a new account with this email id( and assigned a new certification id: MCID:995865975. Now i am not able to access the previous certification nor I can see the exam for which i paid as described below.

Hence, I ended up paying for my exam on call without the work discount and paid the full price of 160$ for DP-203 and attached is my confirmation from PearsonVue regarding the exam on November 28th. The screenshot below is proof for exam booked and also attached the payment confirmation. payment-confirmation.pdf
User's image

Request to please merge whatever accounts present and resolve this issue at the earliest before November 25th so that I can take the exam on time.
I am not able to see this exam at all on my microsoft learn portal. PearsonVue exam portal has a free cancellation policy before 24 hours. So if the concerned staff is not able to resolve the issue by 26th, please let me know so that I can reschedule the exam to a later date.

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  1. Dave Patrick 416.4K Reputation points MVP

    Learn / Cert is not supported here on Q&A forums. I'd try asking for help with exam scheduling / vouchers in dedicated forums here. Participate\Ask A Question Learn / Cert Moderators will help you from there.

    Exams/Exam Registration/General Registration Questions

    Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue

    Exams / Discounts/Vouchers/Special Offers / Event Offers

    Microsoft Certification / Certification Profile / Transcript / Missing Exams or Certifications

    Register and schedule an exam

    Pearson VUE Customer service

    Pearson VUE contact / chat

    --please don't forget to close up the thread here by marking answer if the reply is helpful--

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