Unable to recover MS Authenticator backup

Manuel Rodriguez 0 Reputation points

I got a Motorola phone yesterday. My Authenticator data is in my Pixel phone. I can see that the last time Authenticator updated was yesterday even though I added two more accounts to it today. The problem is that I'm unable to restore the backup in the Motorola phone. It keeps telling me that the backup is not on my account (it has been there since I got the app). How can I trigger Authenticator to update? I see all my accounts, I can see that it supposedly is being backed up to the cloud and I know to which account it is being backed up to but it still tells me on the new phone that there is no backup in that account.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 418.6K Reputation points MVP

    You can restore from an authenticator cloud backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40


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  2. Dave Patrick 418.6K Reputation points MVP

    Assuming backup is setup then your account credentials get updated when you add, delete, or edit your accounts.

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