I hope this message finds you well. I am writing to bring to your attention a critical issue we have been encountering in our communication with Azure VM servers and local on-premise computers, adversely affecting our day-to-day operations.
During office hours, User attempts to upload or download files, even of moderate sizes such as a 150 MB PDF, result in significantly extended copy times, often exceeding the usual duration of 1 to 2 hours. Furthermore, these operations intermittently become unresponsive, causing disruptions in our workflow.
Our Azure VM server, where users upload files, is accessed through a firewall with a public IP configured in the gateway, adhering to the recommended configuration. However, we have observed an irregular ping status between the firewall and the Azure VM server, characterized by numerous drops and occasional latency spikes.
Despite engaging our lease line service provider and initiating a thorough investigation, no irregularities were found from their end. Local network operations remain unaffected, with users experiencing normal communication and data transfer speeds.
We escalated our concerns to the Microsoft support team, yet no issues were identified on their part. The problem persists, significantly impacting our efficiency.
We seek your expertise to identify any potential oversights from our end that may be contributing to this issue. Your timely and valuable suggestions are crucial in resolving this matter promptly. We appreciate your attention to this urgent matter and look forward to your guidance.
Thanks & Regards