How to reset my account security settings to remove authenticator app?

Question

Hi,

I am a member of "@*******.com" domain, I have set up Microsoft authenticator initially and now, I lost my phone where all my accounts are linked to the authenticator app. I have changed some my passwords that has recovery email setup, but I am having trouble changing my password in my "@.com" account since it keeps asking me for authenticator codes which I don't have access anymore. Is there a way to address this?

PS: I also communicated it with the admin and also, they don't have any clue to solve it.

Answer 1

You can restore from an authenticator cloud backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

For a work / school account you can ask the admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

As far as "security settings to remove authenticator" this must be done on the provider side so ask your account admins about this.

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