RDS connection crashes when printing with EasyPrint on Server 2019

AMK IT 0 Reputation points

Hi everyone,

on our server 2019 we use RDS remote apps. In a certain application there are certain program modules that cause the connection to crash when printing. All other applications work fine. I've tried various solutions, but haven't been able to solve the problem.

  • all updates installed
  • Reinstalled EasyPrint

Yes, I also contacted the software manufacturer. They think it's a Microsoft problem.

The only working solution seems to be to forgo EasyPrint. But I wouldn't like to do that, especially since we also have other problems with our printer manufacturer's driver that EasyPrint circumvents. Unfortunately, in the spooler log I only see that the print job was successfully processed and sent to the client. After that the connection is dropped while the session is still active on the server. I'm even able to reconnect. The behavior is the same with Win10 and Win11 clients. Maybe someone has an idea?

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
3,152 questions
Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
3,981 questions
Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
611 questions
0 comments No comments
{count} votes